We Have Answers

Explore our Frequently Asked Questions to learn more about CWS Home Services.

What are CWS's minimum requirements for renting?

CWS' minimum lease term is 1 month, however, if you have a short term need, email us and we may be able to provide a solution for you!

How much is delivery?

Your delivery charge is calculated based on your delivery address and your requested delivery date. In some cases, issues such as limited building access may affect your delivery charge.

How soon can CWS deliver the furniture?

CWS can deliver furniture in as little as 48 business hours (Monday-Friday). If you are needing a delivery in less than 48 hours, additional delivery cost may apply.

What forms of payment does CWS accept?

CWS accepts all major US Credit Cards (Master Card, Visa, Discover, American Express, JCB and Diner's Club). We also accept bank Debit Cards. We do not accept personal checks.

Does CWS require a credit check?

Yes, CWS does require a credit check and may also require a security deposit.

How much is the security deposit?

Security deposits are equal to one month’s rental amount.

Does CWS only rent brand new furniture?

No. Most of CWS' rental inventory has been previously rented by other customers. Every item we rent is carefully inspected to ensure that each item we deliver to you meets our quality control standards.

If I like the furniture, can I buy it?

Absolutely! CWS offers you the option to buy your rental furniture once your original Lease Term has expired. Please contact us for purchase pricing.

Does CWS rent housewares and appliances?

Yes! CWS provides all the convenience of home. We have a variety of housewares packages that include essential items for the kitchen, bathroom, and bedroom. We can also help you with refrigerators, washers, and dryers, if needed.

How do I schedule a pickup?

The easiest way to schedule your pickup is to email us the address for our rental and your desired pickup date. CWS requires minimum 15 day notice to arrange your pickup, however, our schedules fill up pretty fast - so the sooner you submit your request, the more likely your desired pickup date will be available. 

Can I request an exchange or add-on after I've signed my Lease?

Of course! Please contact your sales representative if you need to make changes to your lease after you've signed it.

What if I need to end my Lease early?

CWS understands that sometimes things change unexpectedly, and we will do our best to work with you to help you meet your minimum lease term requirement. Please review the Early Termination clause in your lease agreement. If you have additional questions, please contact your sales representative.

Is there any way I can remove CWS' Damage Waiver Fee from my Lease?

Yes. If you would like to remove CWS' Damage Waiver Fee, simply contact your Homeowner or Renter's Insurance provider and request a 'Certificate of Insurance' (COI) listing CWS as an additional insured or a "Loss Payee". Contact your sales representative to email or fax it.

CWS Services Solutions

I am relocating within the United States. How can CWS help me?

CWS Home Services is part of a family of companies that can help with all your relocation needs. Please visit CWS Apartment Homes or CWS Corporate Housing or contact your sales representative and so we may connect you to one of our extraordinary partners.

What other services does CWS offer?

We are the experts and find solutions! Our experience with unique projects allows us to service a variety of furniture and houseware rental needs. Please click here to view our Additional Services and contact us for more information.